Vernon is responsible for Transport for London’s customer, communication, technology/data and city planning strategies and their delivery, which put customers at the heart of the organisation’s operations. This includes accountability for fares and payments, contact centres, customer information, marketing and customer insight, media relations, public affairs, travel demand management strategic city transport planning and internal change programme.
He focuses on how TfL can use technology and open data to deliver better journeys on public transport, more walking and cycling and enable TfL’s employees to provide better customer service. He also leads on supporting and partnering with the capital’s thriving tech sector and is accountable for setting the strategy and policy which TfL use to develop specific transport outcomes and schemes. Vernon led the successful pan-Government and transport industry marketing and communications strategy for the London 2012 Games, the largest integrated campaign of its kind ever undertaken.
Prior to joining TfL in 2007, Vernon spent 10 years at the Financial Services Authority (FSA) and 18 years at the Bank of England in a variety of banking, regulatory, corporate and communications roles. This included leading the FSA’s national work to improve the financial capability of consumers.
Vernon is on the Boards of the London Transport Museum and Transport for Wales and is a member of an Advisory Group to Marston Group, the largest privately owned specialist UK company in the field of civil and High Court Enforcement.
Vernon is an alumnus of Windsor Leadership having participated on the Experienced Leaders programme in 2013.