Tricia Williams

Tricia took on the role of managing director in May 2024 bringing a wealth of experience and expertise from her career in both transport and utility services.

With extensive management experience Tricia was, for three and a half years, chief operating officer at Northern where she successfully led the day-to-day operation of Northern’s trains, stations, engineering and control. Prior to joining the rail industry she held executive roles at Manchester Airports Group and United Utilities where she spent 20 years in leadership and strategic transformation roles.

Tricia has always worked for companies with a strong purpose and is proud to lead an organisation that puts customers and communities at its heart. Driving forward change and transformation will be one of her key priority areas underpinned by a strong focus on train service performance.

Tricia has a passion for people – both customers and colleagues – and is an advocate for equality and diversity, believing that Northern, as a major UK employer, has an important role to play in creating jobs that are accessible to as many people as possible and creating an environment where people feel included at work.

A proud Northerner, Tricia lives in North Liverpool with her husband and three sons.