Tricia Williams

As Chief Operating Officer for Northern Trains Limited, Tricia Williams leads the team responsible for the safe day-to-day operation of Northern’s trains, stations, engineering and control. Improving journeys for customers is Tricia’s key focus and she ensures performance is constantly reviewed and improved to meet customer needs.

The independent Northern Power Women platform includes Tricia on its Power List of female role models promoting gender equality across the north. She has also been recognised by Salford University with an Alumni achievement award for her continued passion for diversity and inclusion.

Tricia is a motivating leader with significant experience of leading large and diverse teams in regulated environments to achieve transformational change in performance and customer experience.

Prior to joining Northern Tricia held Executive roles at Manchester Airports Group including Chief Customer Officer, Chief Operating Officer for Manchester Airport and Group Organisational Development Director. During a period of sustained customer growth and transformation Tricia helped deliver significant change and stability to operational performance.

Before joining Manchester Airports Group Tricia worked for 20 years United Utilities Group; 13 years of those were in Operational Leadership positions and 7 years in Strategic Transformation roles.

Tricia is a proud Northerner and lives in Liverpool with her husband and 3 sons.